Store Customer refund policy
Because MUI Store is a platform, these rules outline what you can expect from the contributors of the Content you buy. They apply to all contributors and customers.
- "MUI" means Material-UI SAS, a legal entity located at 128 Rue La Boétie 75008 Paris, France.
- "Website" means the service and https://mui.com/store/ and related websites and services.
- "Content" means source code, images, vectors, photos, animations, videos, or other media that is available for purchase on the Website.
Asking for refunds from contributors
If you are experiencing an issue with the Content, we recommend that you contact the contributor of that Content and seek assistance before you ask for a refund. Often they'll be able to help to troubleshoot your problem.
If you would still like to request a refund, please see this support article on how to ask for it.
In the event of a full refund, the license is revoked. Any further use of the Content is strictly prohibited, it must be destroyed immediately.
Valid conditions for a refund
We understand that sometimes the contributor may not be able to solve your issue, or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect a contributor to provide you with a refund.
The products that contributors sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund takes this into account. Of course, in addition to the following rules, each country has its laws surrounding refunds, and these local laws are not excluded if they apply to you.
Unmet expectations set by the contributor
You have two business days to inspect your purchase and to determine if it fails to meet the expectations set by the contributor.
If you wish to receive a refund, you must tell the contributor how the product failed to live up to your reasonable expectations. This will help them improve their product for future customers.
Content is "not as described" or doesn't work the way it should
The Content is "not as described" if it is materially different from the Content description or preview. If the Content doesn't work the way it should then the contributor is required to promptly fix the issue by updating the Content.
If the Content is "not as described", the issue can't be fixed, and you shared how to reliably reproduce the problem then you would be entitled to a refund from the contributor.
Content has a security vulnerability
If the Content contains a security vulnerability and can't easily be fixed you would be entitled to a refund from the contributor. If the Content can be fixed, then the contributor should do so promptly by updating it. If the Content contains a security vulnerability that is not patched within a reasonable time, then we would expect the contributor to provide a refund.
Support is promised but not provided
If you have a current support entitlement, and you are not provided with support following the support policy, the contributor should provide you with a refund.
Resolving disputes - asking MUI to help
Except for the above, or as required by law, MUI shall be under no obligation to issue refunds.
If you and a contributor can't agree on a refund, you can raise a dispute and have MUI Store investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by MUI Store is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.
Neither MUI Store nor contributors are obliged to give refunds in any of the situations listed below:
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund. See the valid conditions for a refund.
- You simply changed your mind
- You bought the Content by mistake
- You realize that you do not have sufficient expertise to use the Content
Last update: Jan 12th, 2022.