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Support Agent - Store

You will provide support for the customers of MUI Store. You will directly impact customers' satisfaction and success.

Details of the Role

  • Location: Remote (preference for UTC-6 to UTC+3).
  • Type of work: Full-time (contractor or employee depending on the case)
  • Start date: Immediately.
  • We're a remote company, we prefer asynchronous communication over meetings.
  • We work independently, the rest of us won't know what you're doing day-to-day unless you tell us.

About us

See the careers, handbook, and about us pages.

Why we're hiring

The orders on the MUI Store are growing fast (x2-3 YoY). We need talented people to keep that going!

The support on the store is currently almost exclusively done by the executive team of the company (e.g. CSO). This team does no longer has enough bandwidth. You will be responsible to step up and carry forward the support provided to customers of the store on multiple fronts: answering license questions, processing purchase orders, granting refunds, identifying recurring problems, and a lot more.

Why this is interesting

You will be in the tech industry. We offer flexibility in your work day.

Our solution empowers React developers to build awesome applications – hundreds of thousands of developers use MUI every month.

About the role

What you'll do on a day-to-day basis

Depending on the day, you'll:

  • Respond to customer inquiries via email in a clear, concise, and comprehensive manner. You might provide refunds, answer license questions, process purchase-orders, etc.
  • Assist in writing and maintaining the FAQs and guides.
  • Suggest opportunities to make customers happier for our product team.
  • Suggest opportunities to improve the quality and efficiency of our customer service operation.

About you

Skills you should have

  • 1+ years' experience in a Customer Support role.
  • Exceptional writing skills (be clear and concise).
  • Experience working remotely.

What it would be nice if you had, but isn't required

  • Basic knowledge of web development.

Compensation

Competitive compensation depending on the profile and location of up to $20/h. You can find the other perks & benefits on the careers page.

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